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Shawn Gensch as JCPenney's Chief Customer Officer

Jun 4, 2019 United States
Shawn Gensch as JCPenney's Chief Customer Officer
The US-based department store chain announced Shawn Gensch, a highly accomplished executive with 25 years of experience in marketing and finance, as Chief Customer Officer, effective from June onwards and reporting directly to CEO Jill Soltau
Shawn Gensch will be responsible for driving aggressive customer-centric strategies to grow traffic, engagement and customer retention in addition to revitalizing the company's brand, leading marketing initiatives across all channels, shaping the company's messaging and delivering an outstanding digital experience and increased customer loyalty.

"I am delighted to welcome Shawn to JCPenney. His appointment fills a vital component of our executive leadership team, and we are eager to leverage his cross-functional expertise to inspire an engaging and rewarding shopping experience for our customers. Shawn will be instrumental in developing a compelling brand identity that builds meaningful connections with new shoppers, and strengthens relationships with our most loyal customers", commented Soltau, adding: "His proven leadership in brand management, digital marketing, analytics, mobile applications and customer loyalty programs makes him the ideal candidate to join our team of highly esteemed retail experts to deliver profitable growth and position JCPenney for success."

In this role, Gensch will oversee all aspects of the company's marketing strategies and initiatives including digital, advertising, creative design, customer research, loyalty, analytics and insights, social media, sales promotions and planning, and events marketing to deliver an integrated brand experience across all customer touchpoints.

Gensch joins JCPenney from Sprouts Farmers Market where he served as Chief Customer Officer, overseeing their brand and category marketing strategy, digital marketing, guest insights, customer relations, advertising, social media, private label brand strategy, and public relations in support of its nationwide stores and ecommerce operations. Gensch spent 10 years at Target Corporation in positions of increasing responsibility, including senior vice president of marketing where he led all media strategy, public relations, social media, strategic partnerships, and experiential and lifestyle marketing efforts. Before joining Target in 2003, Gensch worked in various roles in the structured finance, insurance, banking and related consulting industries, including serving as Vice President and Assistant Treasurer of Green Tree Financial Corporation. He began his career at KPMG. Since 2014, Gensch has served on the boards for GWG Holdings, Inc. and for Anser Innovation.

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